Returns & Exchanges
At GORUCK, we stand by the quality of our gear and want you to be completely satisfied with your purchase. If your gear doesn't meet your expectations, we offer a 30-day return window for items in new, unwashed condition with original tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Package Your Gear
Securely pack your items in their original packaging, ensuring all tags are intact, and attach the shipping label to the outside of the box.
Drop Off and Refund
Take your package to the designated carrier location; once we receive and inspect your return, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing